Collect Student Feedback

Collect Student Feedback

Create and distribute feedback surveys to students for course evaluations, instructor assessments, and institutional improvement.

Time: 5–10 minutes per survey campaign Module: OpenEduCat Student Feedback Management Permissions: Back Office Admin or Faculty

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Prerequisites

• Survey module installed and configured
• Feedback templates created
• Student records with email addresses
• Access to OpenEduCat → Feedback menu

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Overview

The Student Feedback system enables:

• Creating course and instructor feedback surveys
• Bulk distribution to enrolled students
• Automated email notifications
• Portal-based survey completion
• Response tracking and analysis

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Steps

1. Create a Feedback Template

1. Navigate to School Configuration → Feedback → Feedback Templates
2. Click New
3. Configure the template:

Field	Action
Title	Enter survey title (e.g., “Course Feedback Survey”)
Is Course Base	Check if feedback is course/subject specific
Course	Select course (if course-based)
Subject	Select subject (if course-based)
Faculty	Select instructor being evaluated
Start Date	Set survey availability start
End Date	Set survey deadline

4. Add survey questions in the Questions tab:

   • Click Add a line
   • Enter question text
   • Select question type (multiple choice, text, rating)
   • Configure answer options

5. Click Save

2. Create Feedback Requests (Individual)

1. Navigate to OpenEduCat → Feedback Requests
2. Click New
3. Complete the request:

Field	Action
Student	Select the student
Survey	Select the feedback template
Course	Auto-populates if template is course-based
Subject	Auto-populates if template is course-based
Start Date	Survey availability start
End Date	Submission deadline

4. Click Save
5. Email notification is automatically sent to the student

3. Create Feedback Requests (Bulk)

Use the wizard for multiple students:

Method 1: From Student List

1. Navigate to Students
2. Select multiple students using checkboxes
3. Click Action → Generate Feedback Requests
4. Configure the wizard:
   • Select feedback template
   • Set date range
   • Verify student list
5. Click Submit

Method 2: Using the Wizard

1. Navigate to Feedback Requests
2. Click Action → Create Bulk Requests (if available)
3. Configure:

Field	Action
Is Course Base	Check for course-specific feedback
Course	Select target course
Subject	Select target subject
Survey	Select feedback template
Students	Select students (auto-filtered by course)
Start Date	Set start date
End Date	Set deadline

4. Click Submit
5. Feedback requests created for all selected students

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Student Survey Completion

Via Email

1. Student receives email notification
2. Email contains:
   • Feedback request details
   • Course/subject information (if applicable)
   • Submit Feedback button with survey link

Via Portal

1. Student logs into portal
2. Navigates to Feedback section
3. Views pending feedback requests
4. Clicks Submit Feedback
5. Completes the survey
6. Status changes to Submitted

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Track Feedback Responses

View Submissions

1. Navigate to OpenEduCat → Feedbacks
2. View all submitted feedback responses
3. Filter by:
   • Survey template
   • Course/subject
   • Student

Response Details

Click on a response to view:

• All question responses
• Submission timestamp
• Student information
• Subject evaluated (if applicable)

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Field Reference

Feedback Request Model (op.student.feedback)

Field	Technical Name	Type	Required	Description
Student	student_id	Many2one	Yes	Target student
Survey	survey_id	Many2one	Yes	Feedback template
Course	course_id	Many2one	Conditional	If course-based
Subject	subject_id	Many2one	Conditional	If course-based
Start Date	start_date	Date	Yes	Survey availability
End Date	end_date	Date	Yes	Submission deadline
Survey Link	survey_link	Char	Auto	Generated URL
Is Read	is_read	Boolean	No	Portal notification

Survey Extension (survey.survey)

Field	Technical Name	Type	Description
Is Student Feedback	is_student_feedback	Boolean	Marks as feedback template
Course	course_id	Many2one	Associated course
Subject	subject_id	Many2one	Associated subject
Faculty	faculty_id	Many2one	Instructor evaluated
Is Course Base	is_course_base	Boolean	Course-specific toggle
Start Date	start_date	Date	Feedback period start
End Date	end_date	Date	Feedback period end

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Email Template

The system uses email_template_student_feedback:

Subject: “We Value Your Feedback, {Student Name}”

Content includes:

• Greeting
• Course/Subject details (if applicable)
• Survey link button
• Deadline reminder
• Institution signature

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Search and Filter Options

Feedback Requests

• Search by: Survey, Student, Course
• Group by: Survey, Course, Student, Subject

Feedback Responses

• Filter by: Survey, Course, Subject
• View: Individual responses with answers

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Question Types

Available question formats in templates:

Type	Description
Simple Choice	Single selection from options
Multiple Choice	Multiple selections allowed
Text Box	Open-ended text response
Rating	Star or numeric rating
Matrix	Grid of questions/answers

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Troubleshooting

Issue	Cause	Solution
Email not sent	Missing student email	Update student email address
Survey not accessible	Outside date range	Check start/end dates
Duplicate feedback error	Request already exists	Check existing requests
Cannot see feedback in portal	Request not created	Create feedback request
Survey link broken	Survey archived	Unarchive the survey template

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Best Practices

1. Clear questions: Write unambiguous, specific questions
2. Appropriate timing: Send feedback requests at course end
3. Reasonable deadlines: Allow sufficient time for completion
4. Anonymous option: Consider anonymous surveys for honest feedback
5. Follow up: Send reminders for pending submissions

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Security Notes

Role	Capabilities
Back Office Admin	Full CRUD on requests and templates
Faculty	View feedback (read-only)
Student	Submit own feedback via portal

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Related Tasks

• Create Survey Templates
• Analyze Feedback Results
• Configure Email Templates